Privacy Policy
Introduction
At BOX AND BOW we value your privacy and the importance of safeguarding your data. This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can distinguish an individual.
Your Consent to this Privacy Policy
By using the BOX AND BOW website (www.boxandbow.nl) (‘Site’) or by registering as a user of any services provided by BOX AND BOW, you are agreeing to accept the terms of our current Privacy Statement as described herein. If you do not agree with any part of this policy, you may not use our website.
For all additional information for the protection of personal data within the Netherlands, please visit the website of the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/nl
If you have any questions regarding this Statement or have any requests / recommendations regarding the processing of your personal data, please contact us via hello@boxandbow.nl
Legal Provisions
- Site: boxandbow.nl
- Responsible for the processing of personal data (hereinafter also: "The administrator"): MDB Development, registered at Golfstroom 200, Huizen, 1271 CT; Chamber of Commerce number: 69469490.
Who we are?
We are BOX AND BOW a trade name operating under MDB Development. This Privacy Policy relates to the Data Protection practices of BOX AND BOW and the services offered by us online.
This privacy policy does not apply to links to third-party websites provided in the Site and we therefore recommend that you consult the rules governing the processing of personal data on such websites.
What Personal Data we collect from you and use?
When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Statement, we refer to any information that can uniquely identify an individual as “Personal Information”.
This information may consist of:
- Customer personal details: full name, title/salutation, contact details, date of birth, gender, address.
- Interests and preferences: historical product purchases (including returns or orders cancelled).
- Customer account details: customer ID, account information, choice and opt-in of BOX AND BOW Newsletters.
- Order information: order (tracking) number, order status and history, sales order information, invoice and shipping address, bank account information, purchase history.
- Online activity: your online interaction with us through the use of cookies, web beacons or other similar technologies when you use our Services or interact with our emails or advertisements on our Site or other apps.
How we use your personal information?
- To process and execute your order or to contact you if there is a problem with your order
- To provide you with Customer Support
- To use data analytics to improve our website, customer relationships and experiences
- To occasionally contact you should we have any offers or information related to the goods you purchased with us previously
- To trigger abandonment emails (e.g. to remind you if you have left something in your online basket). For account holding customers only
- To subscribe you to the Newsletter
- To comply with applicable laws and regulations
- To create an Account for you
- To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Who do we disclose your Personal Data to?
We may share your personal data in the following ways:
- with third party vendors who are directly involved in dealing with any request, enquiry or order made by you
- with service providers acting as processors who provide IT and system administration services
- where such disclosure is required by law
- where the disclosure is in connection with any criminal investigation, legal proceedings or prospective legal proceedings where permitted by law
- where the disclosure is in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
- where we are required to enforce our Terms and Conditions and/or Terms of Use; or
- where we have stated or informed you otherwise (e.g. on our website)
Our customer's privacy is of the utmost importance to us and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement.
How long do we store your data?
We will hold your personal information for no longer than necessary but in any event no longer than 6 years after (i) you cease to be a customer (ii) our last communication with you (unless we are legally required or have a legitimate business interest to retain it).
For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
You have the right:
- to access your Personal Information that we hold about you (requests for such information should be made by email to hello@boxandbow.nl)
- to request that we correct any errors in the information we hold about you
- to request the deletion of information we hold about you
- to ask us to transfer data we hold about you in a structured form and process using automated means to another company. This only applies if the basis of the processing is consent or contract.
- to object at any time to processing of personal information concerning you from direct marketing.
- to seek compensation through the Courts in the event your data privacy rights under legislation are not upheld.
- to restrict our processing of your personal information in certain circumstances.
Cookies
In order to improve your experience when visiting the Site, we use “cookies” - small files that are automatically created while browsing the website and stored on your computer or other device. The information collected by cookies allows us to ensure your ability to browse more conveniently, provide you with attractive offers and learn more about the behaviour of our visitors, analyse trends and improve both the Site and services.
Most internet browsers allow you to prevent cookies being stored on your computer. Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser.
For further information about cookies and how they are used, please visit www.aboutcookies.org.
How do we protect your personal information?
We responsibly implement organizational and technical data security measures that help protect your personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.